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Teresa Allen | Common Sense Service: Close Encounters On the Front Lines

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Spoken Word: Audiobook
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Common Sense Service: Close Encounters On the Front Lines

by Teresa Allen

Success happens one customer at a time, one transaction at a time. Teresa Allen takes you through a series of close encounters on the front lines. Each carries a significant message to how to build lasting customer relationships. Read by Teresa Allen
Genre: Spoken Word: Audiobook
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  Song Share Time Download
clip
1. Intro & Chapter 1: Individuals Under the Ears
12:08 album only
clip
2. Chapter 2: The Flip Side
3:01 album only
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3. Chapter 3: Making It Right
6:03 album only
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4. Chapter 4: It Would Kill Him
4:25 album only
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5. Chapter 5: Facing the Formidable
6:02 album only
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6. Chapter 6: Remember the Alamo
3:07 album only
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7. Chapter 7: A Window of Dissatisfaction
8:13 album only
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8. Chapter 8: On Stage
2:46 album only
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9. Chapter 9: In Love With the Voice
5:05 album only
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10. Chapter 10: Unspoken Advantage
3:33 album only
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11. Chapter 11: All in a Name
6:01 album only
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12. Chapter 12: Bow Tie Service
3:47 album only
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13. Chapter 13: If the Shoe Fits
2:38 album only
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14. Chapter 14: The Whole World Is Watching
5:06 album only
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15. Chapter 15: It's a Small World
2:23 album only
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16. Chapter 16: True Confessions
5:10 album only
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17. Chapter 17: The Road
4:13 album only
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18. Chapter 18: The Service Link to Sales
2:29 album only
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19. Chapter 19: Excellence: A Choice
2:50 album only
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20. Conclusion
1:12 album only
Downloads are available as MP3-320 files.

ABOUT THIS ALBUM


Album Notes
Common Sense Service includes lessons on:
Handling Varied Customer Personalities
Managing Customer Conflict
Going the Extra Mile for the Customer
The Customer Service Link to Sales
Resonding to Customer Complaints
Projecting a Positive Attitude
...and many more!

Teresa Allen is owner of Common Sense Solutions, a national training and consulting firm. Teresa Allen helps businesses and organizations build success through improved customer service and enhanced employee performance. Teresa Allen is a two time recipient of the Professional Trainer of the Year Award of the American Society for Training and Development ASTD, and has presented her dynamic customer service keynotes and customer service training across the U.S. and abroad for over 20 years. She can be contacted at 800-797-1580 or via email at tallen@AllenSpeaks.com

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